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Guest Service AgentMy experience at the front office was very helpfull because i learnt how to abide to 5* standards in every procedure. From check ins/outs to managing guest complaints. The experience helped me grow professinally and personally. With the help of my colleagues i covered all the areas of what goes on at the front office, from a guest service point of view as well as a financial point of view.
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Notes Taken |
From the beginning I had noticed that the PMS (Property Management System) of the hotel was not user friendly as I found difficulty interacting with the user interface due to a complicated layout and unclear procedures.
The possibility to change the sysytem remains unclear as currently all Mandarin Oriental Hotels use this system. However what I reccomend is providing a demo version to new users and interns in order to expedite the comprehension of how the system works. |